Riccardo Cavallaro
EdTech, Sportsbetting and Gambling Executive
Email: riccardo@cavallaro.at
Phone: +43(0)6801307681
Introduction
Dynamic and visionary senior executive with a wealth of experience driving operational excellence and cultivating high-performing teams in diverse and fast-paced environments.
Demonstrated expertise in change management and stakeholder alignment, leveraging exceptional communication skills and a can-do attitude to propel growth strategies.
A natural leader with a talent for translating company visions into actionable plans, across both B2B and B2C sectors.
Exceptional people skills and a deep sense of empathy allow me to inspire and motivate my teams to achieve their best.
Recent Jobs
2022 – now
Head of Sports Product Management at ADMIRAL Group
Leading the development and management of the sports betting products. Responsability for overseeing the entire product life cycle, from ideation to launch, collaboration with cross-functional teams to ensure timely delivery of high-quality products. Conducting market research and analyzing customer needs to identify opportunities for new product developments and improvements.
2021 – 2022
Director Customer Success Enablement at GoStudent
Defining strategies, processes and systems for the global Customer Care and Customer Success teams to facilitate hypergrowth. Tight alignment with the Sales and the Marketing team to ensure a flawless and smooth customer experience throughout the whole customer lifecycle.
2020 – 2021
Innovation and Project Manager at AMATIC Industries
Reviewing internal (processes, resources) and external (market trends and competition) success factors, proposing ways for improvement to the company owner, deriving and managing according projects.
2009 – 2020
Various roles at Playtech BGT Sports
2019 – 2020
Managing Director – CEE
Full revenue budget responsibility for Central and Eastern Europe (25% of the sports vertical revenues), strategically driving the product and development roadmap, maximising the financial performance with existing clients and delivering new commercial contracts by managing all internal and external stakeholders
2009 – 2018
Chief Operations Officer
Overseeing daily operations of the company and the work of executives, designing and implementing business strategies, plans and procedures, managing relationships with partners/vendors
Business Development Manager
Acquiring new customers and cross selling, defining and selling new solutions and products, responsibility for sales and growth targets
Client Services Director
Alignment of all client demands (internal and external) as input for the road map planning and according client expectation management, coordination of internal IT resources to ensure successful delivery of all developments
Director Program & Projects
multi-project management and central resource management, creation of the company road map aligned with client demands and all internal resources, defining and measuring company KPIs
Chief Information Officer
Expanding the Technical Operations department, building up a disaster recovery data centre, outsourcing the data centre administration up to operating system level
Head of Customer Service
Expanding the Customer Service department and insourcing the 1st level support, complaint and escalation management
Customer Service Engineer
2nd level support, customer trainings, product presentations
2007 – 2009
IT Project Manager at Icopal Austria GmbH
- relaunch of company website
- implementation of GPS tracking for sales agents
Skills
Education
2002 – 2004
Die Graphische
Kolleg for media design and media management.
1991 – 2000
BG/BRG Vienna 10
General qualification for university entrance.